FacelessVideo.co
Refunds and cancellation
Cancel renewal
You can cancel a subscription at any time from Billing, or by contacting us. Cancelling stops future renewals; you keep your plan and its current month's credits until the end of the period you paid for. Cancelling renewal and asking for a refund are separate actions.
When we refund
- New purchases: if you have not used any credits from a subscription or credit pack, you can request a full refund within 7 days of the payment. - Failed videos: if a video fails, its credits are returned to your balance automatically. - Faulty delivery: if a delivered video is clearly broken (for example missing audio or corrupted), contact us within 7 days and we will remake it or return its credits. Credits already spent on delivered videos are not refunded in cash. Yearly plans renewed in the last 7 days can be refunded in full if none of the new year's credits have been used.
Request a refund
Contact us with your account email, order or invoice reference and a short description. Never send passwords, verification codes or card details. Approved refunds go back to the original payment method through Stripe or PayPal; how long they take depends on your bank. Contact us at support@facelessvideo.co.
Consumer rights
Nothing in this policy limits rights you have under applicable consumer law. If you are in the EU or UK, you ask us to start supplying digital content immediately when you spend credits, and you acknowledge that the withdrawal right no longer applies to credits you have used.
Contact and operator
Wang Xiaochun
High House, High Street, Sai Ying Pun, Hong Kong